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How Billing Works

Once subscribed, you are billed according to your plan's billing cycle and usage. For details about your specific plan's billing system, visit our Pricing page on our website.

In general, plans can be billed monthly or annually. There are two parts to our plans...

Flat-Rate + Burst Usage

For Professional plans and above, you are billed a flat rate each month or year. This flat rate is based on the device hours included in your plan. Subscriptions that use flat rate pricing are also subject to burst usage, where you are billed for any device hours used beyond the device hours included in your plan.

Usage-Based Only

For the Explorer plan, you are billed for any device hours used. This is called usage-only as there is no flat rate.

What is a device hour?

A device hour is one hour of device usage while the device is not stored (turned off). For example, if the device is on, paused, turning on, turning off, etc. then it is considered "active".